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PRIVACY POLICY AND PERSONAL DATA PROTECTION CLARIFICATION TEXT

Last Updated: June 19, 2026

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INTRODUCTION

As Agape Pusula Counseling Services ("Agape Pusula", "we", "our organization"), we highly value the privacy of our visitors and clients. This Clarification Text has been prepared in our capacity as the Data Controller under the Law on the Protection of Personal Data No. 6698 ("KVKK") to explain the purposes for which we process your personal data, how we protect it, and what your legal rights are.

By visiting our website or contacting us through it, you acknowledge that you have been informed about the practices described in this text.

 

1. DATA CONTROLLER

Under the scope of KVKK, the Data Controller is:

 

2. PERSONAL DATA COLLECTED

The following personal data may be processed through our website:

  • First and last name

  • Phone number

  • Email address

  • Communication/contact messages

  • Information regarding appointment requests

  • IP address and technical usage data

  • Usage data obtained through cookies

  • Other information voluntarily shared by the user

Note on Special Categories of Personal Data: Any psychological status, health-related information, or similar sensitive data voluntarily shared by users during communication regarding counseling services is processed solely for the purpose of providing the service and in strict compliance with applicable legislation.

 

3. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data may be processed for the following purposes:

  • Responding to contact and inquiry requests

  • Managing and scheduling appointments

  • Providing counseling services

  • Improving service quality

  • Ensuring website security

  • Fulfilling legal obligations

  • Providing information to authorized public institutions and organizations as required by law

  • Evaluating user requests

Your personal data is processed only in a manner that is relevant, limited, and proportionate to these specified purposes.

 

4. METHODS OF COLLECTING PERSONAL DATA

Your personal data may be obtained in electronic or physical environments through:

  • Contact forms on our website

  • Appointment request forms

  • Email correspondence

  • Cookies and technical systems

 

5. TRANSFER OF PERSONAL DATA

Your personal data may only be transferred to the following parties, strictly to the extent permitted by applicable legislation:

  • Legally authorized public institutions and organizations

  • Authorized judicial or administrative authorities to fulfill legal obligations

  • Technical service providers utilized to maintain and run our services

If our website or certain digital tools we use operate via servers or service providers located abroad, your personal data may be processed and transferred internationally in compliance with the security measures mandated by the KVKK.

 

6. COOKIES

Our website may use cookies to improve user experience, measure site performance, ensure security, and execute technical functions. The information obtained through cookies is not used to directly identify your personal identity.

You can reject or delete cookies by changing your browser settings. However, please note that doing so may prevent certain features of the website from functioning properly.

 

7. PROTECTION OF PERSONAL DATA

Agape Pusula implements appropriate technical and administrative measures to:

  • Prevent unlawful processing of personal data

  • Block unauthorized access to personal data

  • Ensure secure storage of data

Access to personal data is strictly restricted to individuals who are authorized solely due to their job descriptions and duties.

 

8. RETENTION PERIODS

Your personal data will be retained for:

  • The duration necessary to finalize your contact requests

  • The duration of your counseling and appointment processes

  • The retention periods prescribed by relevant legislation

Upon the expiration of the required retention period, your data will be deleted, destroyed, or anonymized.

 

9. RIGHTS OF THE DATA SUBJECT

Pursuant to Article 11 of the KVKK, you hold the following rights:

  • To learn whether your personal data is being processed

  • To request information if your data has been processed

  • To learn the purpose of the data processing

  • To request correction of any incomplete or inaccurate data

  • To request the deletion or destruction of your data within the framework of conditions set by law

  • To know the third parties to whom your data has been transferred

  • To object to analysis conducted exclusively via automated systems

  • To claim compensation if you suffer damage due to unlawful processing

 

10. APPLICATION METHOD

You can exercise your rights under the KVKK by sending your requests to us via the following contact information:

Your applications will be evaluated and finalized within the legal timeframes prescribed by the law.

 

11. RIGHT TO UPDATE

Agape Pusula Danışmanlık Hizmetleri reserves the right to update this Privacy Policy and Clarification Text in accordance with changes in legislation, service updates, or operational requirements.

The most current version will always be available at www.agapepusula.com.

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